Call Us: (403) 254-4726
Harding’s Cleaning FAQs
1. How will you access my home?
The most efficient way is for you to give us a key (and entry codes as necessary). 90% of our clients use this method. Keys are coded and secure. Alternate methods of access can be arranged. If the crew cannot access your home as scheduled, you will be charged a cancellation fee.
2. Are you fully insured?
Yes. Our company has full liability coverage and all staff is bonded insured and covered by WCB for your complete protection.
3. What should I do before you arrive?
You do not need to do any preparation for your cleaning, but by picking up loose toys, clothes and general clutter you will receive the maximum value from our efforts.
4. What cleaning products/equipment do you provide?
We provide environmentally friendly cleaning supplies with the exception of any unique products required for your home (e.g. stainless steel cleaner, special floor products, etc.) Any products supplied by our clients must be approved by your cleaning manager before use. Many clients prefer us to use their vacuum cleaner, if you do not have one we are happy to use our own.
5. What happens if I need to change a scheduled cleaning?
Please call the office no later than 9am the prior business day. This allows us the necessary time to make changes to our staff schedule. Changes after this time will result in a short notice cancellation fee.
6. What if my cleaning falls on a holiday?
Your cleaning will be rescheduled to an alternate day. You will be notified the week prior with your alternate date. Regular scheduled dates will resume following the holiday.
7. What if something gets broken or damaged?
We touch virtually every item in your home. Due to this fact, accidents may occur. Should anything be broken or damaged the supervisor will leave a note and report the incident to the office. We will have the item repaired or replaced as appropriate. Please ensure you have done your part by properly securing all art, mirrors, shelving, etc.
8. What happens if I am not happy with the cleaning?
Service issues are rare. A quality control supervisor travels the city daily doing spot checks; this helps to ensure our high level of service. Should we ever fail to meet your expectations, please contact our office within 24 hrs. We will return to your home and re-clean any areas of concern. Our goal is your complete satisfaction.
9. Are you open to feedback?
Harding’s Cleaning is built on relationships and trust. If you ever have any suggestions, questions, or concerns, please let us know. We continually look to improve our service, therefore your feedback and comments are very important to us.